Customer Service Representative II

Office Opportunities
Job Function/Requirements: 
  • Provide a high level of customer service
  • Insure customer satisfaction with timely, efficient and accurate service
  • Provide administrative assistance
Essential Job Duties: 
  • Responsible for entry of diagnostic submissions
  • Responsible for answering the telephone in a timely and efficient manner
  • Responsible for assisting external customers with various requests
  • Insure records and documents for diagnostic results, autogenous order and government forms are properly filled out and maintained
  • Insure accuracy of customer data in system
  • Inbound call to communicate diagnostic results to solicit product orders
  • Inbound calls to communicate inventory status to solicit product orders
  • Inbound calls regarding pending price increase, promotion start and end dates
  • Awareness of up-to-date information regarding pricing, special offerings, buying plan promotions and pricing programs
  • Inform customers of price breaks/discounts in an attempt to up sell
  • Assist in servicing and establishing new customer accounts
  • Assist in a variety of clerical assignments as required
Nature and Scope: 
  • The incumbent reports to Inside Sales & Marketing Manager
  • First line of customer contact
  • The incumbent interacts with a variety of departments within the company, as well as, outside vendors and contract personnel
  • Must understand and work with regulatory guidelines established by USDA
  • He/she acts within the guidelines established by Company policy and delegated authority
  • Accountable for complying with the Company Handbook and all policies set by the Company
  • • Accountable for complying with the BIAH/Merial/Newport Business Code of Ethics to the highest standard
  • The position requires a high school diploma or GED and/or minimum of five years related experience
  • The position requires good verbal and written skills
  • The position requires attention to detail and the ability to manage multiple tasks concurrently
  • Familiar with computer systems and software including, but not limited to Microsoft Word and Excel and Microsoft Dynamics Great Plains

Newport Laboratories, located in Worthington, Minnesota assists veterinarians and livestock producers in their efforts to address animal health problems through diagnostic testing and production of veterinary biologics. We are the nation’s leading manufacturer of autogenous biologics.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Newport Laboratories is an Equal Opportunity an Affirmative Action employer committed to a culturally diverse workforce